Ionic Supported Plugins are covered by a 3-stage support plan to ensure that all customers have the best experience with Ionic products and are able to receive our excellent standard of care. These steps are outlined as follows:
Stage 1: Active
During the active support period of a product, the entirety of Ionic’s customer support services are available to teams using this enterprise product.
Stage 2: Deprecated
After active support has ended, the product enters a period of deprecation. This duration typically lasts for a period of 12 months, unless otherwise specified. During this stage, most elements of Ionic’s customer support services are available, however products in this stage will only receive bug and security fixes, no new feature requests or updates will be accepted.
Stage 3: End-of-life
After the period of time for deprecation has ended, the product will indefinitely enter the end-of-life stage. Products will still be accessible and usable in this stage, however, support for these versions is limited to existing documentation, knowledge base article or community support. Ionic’s customer support services are not available for products in this stage.
We recommend that customers update their software to the latest released version available to enjoy the most stable and complete experience. Ionic offers solutions, workarounds, and other fixes to the best of our ability and at our own discretion. There may be times when the only valid solution is to upgrade to the most recent version of a product.
For trial users, support is only offered for the most recent release of a product.
We recommend scheduling time to upgrade before the end-of-life period. Once a product reaches the end of the deprecation stage, there will be no additional product support or bug fixes, even if your support contract extends beyond that time.
This support policy covers all products currently supported as of the time of publication and beyond. Ionic reserves the right to make changes to this Support Policy. It is intended exclusively for customers who have purchased Ionic Supported Plugins products and is not applicable to any open source products that Ionic may maintain. The support status of current and legacy versions will be updated to reflect any changes.