Expert help when you need it most.
Our world-class customer success team is here to help you reduce risk, go faster, and keep your project on-track.
World-class support. Unmatched peace of mind.
With guaranteed response times and a dedicated point-of-contact, you can rest easy knowing the premium and open source software you depend on will be ready to help you reach your goals—now and in the future.
Reduce project risk
Relax, we’ve got your back. Your dedicated Customer Success team is available to help your team navigate obstacles and keep your projects on track.
Accelerate development & delivery
Stop wasting time chasing down errors and GitHub issues. If you hit a snag, simply contact the team—we’ll help you troubleshoot and address any issues that occur.
Build better experiences
Deliver the best in native features and performance. Enable robust app security. Design stunning user experiences by getting the most out of what Ionic has to offer.
What’s included
OSS support
Timely support and troubleshooting for issues occurring with any Ionic open source products. Includes priority helpdesk ticketing.
Native support
Assistance related to accessing and enabling officially supported plugins, including core device features and 3rd-party integrations.
Priority Helpdesk ticketing
Submit a priority helpdesk ticket and we’ll help implement a fix or identify a suitable workaround. No more chasing GitHub issues.
Implementation guidance
Personalized onboarding and guidance to help you get up and running with your OSS or commercial products.
Guaranteed response SLA
Guaranteed response times for any issue, problem, or roadblock covered under your custom support plan.
Dedicated Account Manager
A single point of contact to ensure an unmatched customer experience with Ionic and maximum return on your investment.
Here’s what our customers are saying.
Despite an eight-hour time zone difference, our Ionic customer success manager has been very responsive and a great mentor. We look forward to continuing our partnership with Ionic to enhance our mobile strategy and further ensure success in app development.
Mauritius Revenue Authority
At one point we got ourselves in trouble where our build environment was not working well and we had to find a solution. Ionic brought in excellent staff. They reviewed what we were doing and made recommendations. We were able to resolve those problems in a timely manner, and that was very important.
Norwex